How we are working
How Richard is providing a safe service for you during these times.
Pre-cleaning Guidelines
Thank you for selecting our Hampshire Carpet and Upholstery Care to professionally deep clean in your home. We want you to
have the best and safest experience with the least amount of inconvenience possible. The following are some guidelines in how
you can help us carry out best practices to carry out the cleaning of your soft furnishings.
1. Any room that requires our cleaning service will need to be free from personal items such as children’s toys,
breakables, collectables small tables and chairs. If large items are to be moved for cleaning underneath, they should be
free of any breakables, lamps etc.,
2. We are assuming the environment has been free from any possible coronavirus infection and if this is the case, we will
proceed to vacuum the area using an upright with HEPA filters (Hospital grade) to reduce the opportunity of
redistributing particulates.
3. If it is convenient for you, we would appreciate being able to park our van close to the door in your driveway or
parking immediately outside if at all possible. This will help us with the amount of equipment required to bring into
your home for the cleaning experience.
4. If a child is going to be present in the home during the cleaning, we require an adult of 18 plus to be present during the
cleaning services also.
5. We would appreciate if you could take steps to secure floor length curtains on the windowsill or curtain tracks using
coat hangers prior to our arrival. This procedure prevents the fabric from directly contacting damp carpets during
cleaning procedures.
6. Water is required for our portables, we will need access (usually) to the kitchen sink, as we are still working to the
government guidelines it will be necessary to remain two meters apart at all times. So if this is the room you would
normally isolate to, then it is suggested that another room should be chosen to enable everyone to comply with the
guidelines.
7. Any equipment that is used in your home will have been sanitized prior to being brought into the home.
8. Richard will be wearing appropriate PPE which will usually be nitrile gloves, a mask and overshoes at a minimum.
9. We would ask that anyone staying in the property will remain in a separate room to where we are cleaning or perhaps
you might want to venture out so as to ensure we all continue with our social distancing.
10. During the pre‐cleaning inspection, please tell our technician about any cleaning concerns that you may have,
particularly those regarding spots or stains. Our cleaning technician is trained in specialised spotting procedures and
can evaluate soils and make appropriate recommendations.
11. Richard will wipe all touchpoints with a sanitiser. As indeed all carpets and furnishings will be Post-treated with a
sanitiser which has been approved to European standard EN14476:2013 + A2:2019. Killing up to 99.9999% of
microbes and coronaviruses including SARS – COV2 which causes the COVID 19 illness. This includes kitchen sinks,
toilet, any taps and handles which Richard may have come into contact with.
12. Hopefully you will understand Richard may turn down the offer of tea/coffee etc.,
13. Card and cash payments are still being taken.
14. Everything we are doing is to safeguard you, your family and our technician. Please let us know of any concerns you
may have.
15. It is important that all people and pets are kept away from the areas being cleaned and treated both during the cleaning
process and during the drying process. If someone in your home is feeling ill, we encourage you to contact us and re-schedule
the cleaning for a later date.
After- Care Procedures
Thank you for having your home or items professionally deep cleaned by us. Your carpet, rugs, upholstery, leather or
hard surface floor were cleaned in accordance with generally accepted industry standards of care. Here are a few tips to
help make the most of your cleaning:
1. Please allow plenty of time for your carpet, rugs, hard surface floors and/or upholstery to dry before returning to
normal use. Drying times for carpet generally range from 2 hours to 24 hours, Richard will let you know
approximate drying times on the day. How long your carpet takes to dry after cleaning is related to the type and
construction of the carpet, the type and degree of soiling and whether we applied any post cleaning treatments.
Even more importantly, drying time is always directly related to the ventilation and airflow in the home during
and after cleaning. The humidity of the indoor and outdoor environment are also extremely crucial considerations.
In some situations, we will employ professional air movers and fans to decrease drying times. One of the best
ways to reduce the time it takes for your carpet, rugs, or furniture to dry is to have it professionally deep cleaned
on a more frequent basis.
2. Richard recommends minimising traffic on damp carpet, rugs, or hard surface floors. Please remember that your
feet can be slippery when walking from damp carpet onto hard surfaces or down-stairs. Wearing indoor shoes
when you need to walk on damp carpet will keep oils from feet and socks from transferring into carpet.
Upholstery should not be used until fully dry.
3. Richard may place foam blocks or foil squares under the feet of furniture to prevent rust or wood stains from
transferring to carpet and to prevent moisture from carpet from wicking into your furniture. Please do not remove
these blocks or foil until the carpet is fully dry.
4. In accordance with established recommendations within and in the interest of your family and pet’s safety, it is
best to keep everyone completely out of the area being cleaned or treated during the cleaning, and for a minimum
of one hour after the cleaning is completed.
